![]() ![]() The end-user signed in with the wrong email address.If the purchasing email contained a typo, though, then the plan owner will need to contact us through the link at the bottom of this page. Note: The user will likely need to sign out and in again in SketchUp Pro to re-activate the entitlement token. Whoever purchased the plan can assign the correct end-user email by following the directions in this Account Management Help Center article. The end-user email address isn’t properly assigned or was misspelled when it was assigned.With an annual pro subscription, There are only a few reasons why you’d be seeing a Trial message. Troubleshooting a Trial message after buying SketchUp At the time of subscription renewal, you may re-assign a seat.If a seat is initially assigned to an employee of your company, and such end user leaves your company during the subscription term, then you may re-assign such seat once during the subscription term and.If a seat is inadvertently assigned to the wrong end user at time of purchase.Subscriptions are intended for use by a single named user for the duration of the subscription term, without the ability to re-assign except in the following permitted circumstances: Can subscriptions be transferred to other users? Please make sure you write to us from the email that you originally purchased the license with so we can help expedite the transfer. If you need to change the user name or email address to someone else, please Contact Us and let us know what the new information needs to be. Yes, however, there are a few housekeeping items you should do first. Transferring a license: Can I transfer a license from one end user to another? The status just needs to be marked “inactive”. Editing a userĮmail addresses of users can not be edited or deleted. Note: Trimble will allow a license to be deactivated and assigned to a new user 1 time within the 12-month subscription period. Each user can only activate one of any type of product. Once they log in they will see the following:įrom there they can activate the product they have been assigned. If they miss that window then the admin can resend an invite. They have 72 hours to click on the link they will receive. When you add a Product User that employee will receive an email, asking them to create a password. To add a new user, go to the Members page. Below, view the graphic that explains the settings that can be set in the Trimble Account Manager. With that company account, the admin can add employees that have different levels of access to the account. You can have a main account for the company. ![]() Classic License Setting Up Account access ![]()
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